i ordered repeatedly from them over the years but my last order was a disaster. The way it works is, they have several shops around the country and a central location that accepts orders and organizes the fulfillment. Each shop should get a seperate tracking number and master tracking number. My hast shipment had only the master tracking number on each of about six boxes. The order total was over $400. On delivery day the driver gave me a small box with four cans of beer in it. I asked him where the others were and he said according to his records, my package was delivered and that was that. I called and email Craftshack and they replied that they would look into it, but I never heard from them again. A week later I contacted the carrier (cant remember if it was UPS or FedEx) and they asked me to wait a week. I did and they finally told me that the problem was all the packages had the same tracking number so when I got the one package it showed order complete and the rest went to a warehouse where it would be stored until the shipper decided what to do with it and that I definitely would not be getting it. Most likely it would be destroyed. I kept trying to speak to Craftshack without luck. Seems to me somebody made a mistake and the company didn't want to own up to it. That was almost two years ago. Over the years I'd spent thousands of dollars there. Recently I thought maybe they'd fixed the problem and tried to order again, but was informed they no longer ship to my address.